Terms & Conditions

By ordering items from this website, you agree to abide by the Terms and Conditions as set out below.

Availability

The flowers shown on the website are subject to availability and could be changed without notice. If your chosen bouquet is not available, we will send out a similar bouquet of the same or greater value.

Your order will be processed immediately and the e-mail receipt represents a contract.

Flowers ordered for next working day delivery should be ordered by 2pm on the working day prior to delivery.

Payment

Payment should be made on-line or over the telephone using major credit cards or debit cards. For on-line orders, your card details are encrypted before transmission and are not retained by The Organic Flower Company.

Delivery

Our flowers are delivered by our own delivery vehicles to all locations in Shropshire. Further afield our bouquets are delivered by Parcel Force who guarantee next day delivery to all locations in the UK excepting the Highlands and Islands which is a two day service. For nationwide deliveries on Sundays, Bank holidays and the day following a bank holiday the delivery date will automatically default to the next working day.

We cannot accept responsibility for delivery delay if there is nobody at the delivery address, although we request that the driver leave the flowers in a safe place or with a neighbour.

It is your responsibility to enter the correct delivery details.

If, for whatever reason, we are unable to deliver your bouquet at the time requested, we will contact you and offer an alternative delivery time or full refund.

In the unlikely event that your flowers arrive damaged, please let us know within 24 hours of receipt. We cannot accept responsibility for claims made any later.

Guarantee

We guarantee your flowers for five days and ask that you follow these simple care instructions as soon as you receive the bouquet:

  • Remove all packaging
  • Cut the flower stems and remove any leaves that would otherwise be below the vase water level
  • Place the flowers in a clean vase or container, filled with water
  • Replace the water every 2 days
  • Do not place your flowers in direct heat, draught or near fruit
  • Please contact us within 24 hours if you are not happy with your flowers.

Cancellation

We will endeavour to cancel any order placed at your request, however, if your order has already been processed and your flowers despatched, we will be unable to cancel or amend.

Limitation of Liability

We cannot accept liability for any loss, direct or indirect, loss of profit, business or enjoyment other than death or personal injury resulting from our negligence.